Welcome,
At Listen + Do, we’re your partners in creating local connections and in listening and learning about your team, customers and community. We help you gain deep insights into who they are and what they need and turn that into meaningful, connected action.
We get it.
Behind every team, brand, service or campaign are real people’s stories and emotions. Stopping to really understand these can be tough when you’re busy with the day-to-day.
But if you don’t stop to listen, no framework, strategy, decision or expert will land with the kind of value and impact that’s worth doing a happy dance for.
Listen and Do have been bloody good at listening since the days of hiring videos on Friday night at Blockbuster. We know it makes a big difference — and it’s worth taking the time for.
It gets you out of your head and into your customers’ everyday experiences. So before you create a brand, launch a campaign, make a plan, this is our work: Listen, Plan and Do.
Move forward — listen, plan, do.
listen
We do a deep dive into what you’ve already heard, and a check-in with what you know about your team, customers and community. Together, we workshop what you don’t know, who you haven’t listened to, and who you want to listen to as we work together. We learn about your customers needs, opportunities, and even get ideas — giving you clarity about your next steps.
plan
We’ve listened, so it’s time to decide how you, as a business or service, are going to take action. We build a strategy and a plan to implement changes, fill in any gaps, and make sure your brand story, your experience, your service, and the things you do align with what your customers and community have told you.
do
Bringing to you our creative and strategic skills across a business and project, we can help you execute your plan and design new opportunities. Right now, is where most people get lost, they learn and get back into the everyday business stuff. We roll our sleeves up, stick by you and your teams side while things get done, so you don’t get lost along the way.
empathetic leader
♡
creative
✏️
strategic
📈
problem solving
💡
deep listening
🌼
research
✏️
sensemaking
🔍
insights
✨
action
⚡️
positive impact
🌱
brand stories
📚
design
🌻
facilitation
♡
connection
💖
community
🌈
empathetic leader ♡ creative ✏️ strategic 📈 problem solving 💡 deep listening 🌼 research ✏️ sensemaking 🔍 insights ✨ action ⚡️ positive impact 🌱 brand stories 📚 design 🌻 facilitation ♡ connection 💖 community 🌈
This is a call to action for all small business
“Before you spend a cent, do your research just like the big companies do. Make sure your brand, website, product or service truly connects with your customers and community. If someone asks you to spend without listening first, they are not giving you the best chance to get it right. There is no one-size-fits-all solution or trendy look that works for every business. The big players take the time to understand and get it right. If you want a real leg up, step out of your head and into the world of your customers. Don’t make it up — come to us”.
Natalie, Listen and Do